Q & A

About Snugon MO1

Q. Snugon MO1 is not responding

1. Check the connection cable

Please use the original USB 2.0 compatible communication cable that came with the product.

2. Reinsert the connection cable.

a. First, disconnect the connection cable from the Snugon MO1 unit and your Windows or Mac.

b. Connect the connection cable to the Snugon MO1 unit.

c. Connect the connection cable to a Windows or Mac computer.

*Please make sure the cable is inserted all the way in.

3. Connect to a different Windows, Mac, or iPad device and check if it works

If there is still no response, please contact us at "snugonshop@meihonet.co.jp".

Q. Snugon MO1 is not working as intended

1. Check your array settings

If your PC's keyboard settings are US, please change the keyboard layout to the US version.

Reference: Changing function assignments and settings 5. Using the US layout setting

How to change the layout [Mac]

Click "Continue" on the pop-up that appears when connecting to your Mac.

Press any key on the Snugon MO1. It doesn't matter where.

Select "OK" on the pop-up that says "Keyboard could not be identified."

Select the Japanese (JIS) keyboard.

How to change the array [Windows]

*For Windows, changing the keyboard layout will change the settings of not only Snugon MO1 but all keyboards used on the device to "Japanese (JIS layout)".

If you are using a US keyboard, please change the layout settings to those for a US keyboard using Remap.

Reference: Try using the share function "4. Use the US layout setting"

Change the PC keyboard settings to "Japanese keyboard"

From "Settings," select ① "Time and Language" and ② "Language and Region."

Under "Language," select ③ "... " to the right of "Japanese," then select ④ "... Language Options."

Under “Keyboard” ⑤ “Change Hardware Keyboard Layout”, select the Japanese keyboard (106 keys/109 keys), then ⑥ “Restart now”.

The computer will restart and the settings will be applied.

Q: What if I want to check that it works?

A. Please use the Remap test function.

1. Click the menu icon on the Remap setting screen and select "Test Matrix mode".

2. Press the button you want to check.

You can confirm that it is working properly if the area corresponding to the button you pressed is highlighted in blue.

Q. What is the maximum number of functions that can be set?

A. By utilizing the 13 buttons, the up and down rotation and push action of one wheel, and the 8 layer functions, you can theoretically set up to 16 x 8 = 128 functions.

However, due to the button layout, there are some buttons that can be difficult to press simultaneously, so in reality the maximum number of functions that can be set is 60 to 70.

Q. What if Snugon MO1 gets dirty?

A. To remove dirt from the main unit, gently wipe it with a soft cloth.

Reference: Safety precautions and maintenance methods

Regarding use with Mac

Q. What if I connect it to my Mac and a window called "Keyboard Setup Assistant" appears?

A. You need to choose the keyboard settings that suit your current working environment.

Reference: Troubleshooting "For Mac"

Q. Modifier keys (Ctrl, Alt, Cmd, etc.) don't work on Mac

A. On a Mac, function assignments using only modifier keys will work, but they cannot be used in combination with other keyboards.

Example: "Cmd" on Snugon MO1 + "Z" on your MacBook does not go back

Q. Scrolling doesn't work properly on Mac

A. Please check the "Natural Scrolling" checkbox in the "Mouse" section of System Preferences.

The default is set to "Natural Scrolling".

Alternatively, use Remap to set the Snugon MO1 knob to move in the opposite direction.

Reference: Changing quota settings

About quota settings

Q. The initial layout settings are not working properly.

A. First, try restarting the software.

If it doesn't work, please check the following:

1. Check if the software's layout settings have been changed

If the software array settings are not the default settings, Snugon MO1 may not work as expected.

2. Check the language settings of the software and the OS

It is initially set to operate properly in a Japanese environment.

If you are using software or OS language settings in another country, use Remap to change to US layout settings.

Reference: Try using the share function

If you have tried the above and it still does not work properly, try resetting it using Remap.

Reference: Changing function allocations and settings "6. How to reset settings"

Q. I want to create my own assignment settings.

A. Please refer to the separate page "Changing function allocations and settings."

Reference: Changing function allocations and settings

About Remap

Q. When using Remap, the keyboard selection screen (attached image below) does not appear.

A. Please make sure you are using the latest version of Google Chrome.

Q. I changed the settings in Remap, but it doesn't work the way I expected.

A : Please check the following points.

1. Check the flash button

After setting Remap, press "flash" to reflect the settings.

If "flash" is blue, the settings have not been applied yet.

Check the key settings

Please check that the assigned keys and modifier keys to be pressed simultaneously are set correctly.

Reference: Changing quota settings

2. Check the language settings of your OS, keyboard, software, and Remap

All language settings should be the same.

Reference: Troubleshooting "Snugon MO1 does not work as intended"

3. Check if the layout is JIS

Basically it is JIS layout.

If you want to use it as a US layout, please use the US layout setting.

Reference: Try using the share function "4. Use the US layout setting"

Q. When you make a mistake in the assignment settings in Remap

A : There are two ways to fix this.

1. Drag and drop the key you want to set.

2. Cancel (only possible before "flash")

As shown in the image below, when you select a key with a blue circle on it, a square will appear on the screen.

If you want to revert to the key before the change, press the "CANCEL" button in the square and the key will revert to the key before the change.

3. Click "Clear all changes"

Q. I want to initialize the function allocation I set .

A. If you select "Reset Keymap" from the menu icon "..." at the bottom right of the Remap screen, all of the assignment settings you have changed will be reset to their factory settings.

Reference: Changing quota settings "6. How to reset settings"